Refund policy
Return Policy for Our Website
At Astarexin, customer satisfaction is our top priority. We offer a 60-day free return policy on all purchases. If, for any reason, you are not completely satisfied with your order, you may return it within 60 days from the date of purchase for a full refund, no questions asked.
Additionally, all our products come with a 1-year, providing you with peace of warranty mind knowing that if any issues arise, we will offer free replacements or exchanges within that period. Our goal is to ensure you have the best experience with our products, and we are committed to your complete satisfaction.
Returen & Exchanges:
- Returen Process: Please contact our customer service team for written approval. You can contact us via chat or support@astarexin.com. Refunds will be processed promptly upon receiving the returned product that meets our return policy criteria.
Refunds will be issued within 7 working days and credited back to the buyer's account.
- Exchange Process
We offer a 2-year warranty and free exchanges. If you need a replacement due to a product defect, please provide clear photos or videos showing the issue. Once we review and confirm the defect, we’ll process your exchange and ship your new product within 7 business days, completely free of charge.
- Check Your Account:If you haven't received the refund, please check your bank account first. Contact your credit card company, and then your bank if needed. If you have completed these steps and still haven't received the refund, contact us.
- Product Defects:If a return or exchange is required due to product defects, we request buyers to provide video or photo documentation of the specific product defect.
Please note that our return and exchange policy applies only to purchases made through our website. For products purchased from authorized retailers, refer to their respective return policies.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, feel free to reach out. We value your satisfaction and aim to provide a positive shopping experience.