Refund policy
Return Policy for Our Website
We are committed to ensuring your satisfaction with your purchase and offer both return and exchange options. Please review the details of our policy below:
Returns:
- Original shipping costs are non-refundable.
- Return Period: We accept returns within 60 days from the date of purchase. Contact us within this timeframe to initiate the return process and receive the return address.
- Return shipping and costs are the responsibility of the buyer. We are not liable for lost or damaged shipments returned to us.
- Return Eligibility: Products must be unused, unaltered, and undamaged, with the original packaging intact.
Exchanges:
- Prior Approval Required: Before returning the product for an exchange, contact our customer service team to obtain written approval. Unauthorized returns will not qualify for an exchange, and the buyer will be responsible for return shipping costs or product loss.
- Exchange Process: Buyers are required to return the original product. If the issue is due to a product defect, we will refund the return shipping cost upon receiving the returned item. A new product will be dispatched upon confirmation of the return.
Refund Processing:
- Refunds will be processed promptly upon receiving the returned product that meets our return policy criteria.
- Refunds will be issued within 7 working days and credited back to the buyer's account.
Check Your Account:
- If you haven't received the refund, please check your bank account first. Contact your credit card company, and then your bank if needed. If you have completed these steps and still haven't received the refund, contact us.
Product Defects:
- If a return or exchange is required due to product defects, we request buyers to provide video or photo documentation of the specific product defect.
Please note that our return and exchange policy applies only to purchases made through our website. For products purchased from authorized retailers, refer to their respective return policies.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, feel free to reach out. We value your satisfaction and aim to provide a positive shopping experience.